The Undoing Outfits

king forward to using them at the next con.
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cted. The fit is perfect. The quality of materials is excellent. The color and design I was really hoping for were exactly that, just what I wanted. Overall, this has been a great experience working with you. Thank you for the excellent service and communication along the way. And for delivering a terrific product at a very fair price. I will definitely return to you next time I need some leather! Thanks again. Have a nice week. Chris Ransom"
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reat.
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, as well as the color and trim. It looks much like the jacket Gene Wilder wore in the movie, Willie Wonka and the Chocolate Factory. The only thing that I dislike is that it is too wide. It measures 47 inches. I normally wear a 40 R or 41 R sport coat or suit jacket. A suggestion regarding shipping: it came compressed into a shipping bag. It would be much preferred to have it shipped in a basic shipping box so it was not so compressed. The incremental costs could be put into the price to the customer or perhaps be given as an option to the customer. A box would also protect it in shipping. Customer service has been excellent- I appreciate that you made sure to get the length I wanted as well as your post sales follow up. FYI- I teach Marketing at a top university and this is a good example of how to provide customer service. Plus, I discuss in my classes how companies can compete vs Amazon. This is the way: providing more unique and custom products at an appropriate price, backed by good customer service. I did shop on Amazon for a Willie Wonka coat, and was not impressed by the selection. The coats looked very cheap and only came in a few basic sizes. They were often bundled with other parts of the custom I didn't need either. I also purchased a Willy Wonka coat last year by another online company and they sent it to the wrong country and I never received it. I did receive a refund however. This makes me even more leery of doing business with online companies I have not heard of. This is why I, and many other customers, tend to do most of their online purchases through Amazon. I took a risk with your company and I am glad it worked out for the most part. I do like the jacket! "
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e broad shoulders. I like the color. The material was polyester and not nylon. It was my fault because I can’t say for sure, if I thoroughly checked the material it was made out of on the website or not. So, if I was to grade it on a scale of 1-10, 10 being the best I would say it was a 5 respectfully. Thank you.
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ly recommend you. I would suggest however having a look at your sizing chart as it may need to be adjusted to avoid this happening in future. Your product and customer service is certainly A-1 though. Thank you again for all your help. Shelley Payne-House
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