Refund and Exchange Policy

At NYC Jackets, your satisfaction takes center stage! Our commitment is to ensure your online shopping journey is easy and delightful.

Easy and Quick Refund and Exchange Policy

At NYC Jackets, we ensure you love what you wear. 

Our 30 Days Easy Refund & Exchange Policy is your safety net. If you’re not 100% satisfied with the product you received, you can easily initiate the return or exchange process for your order within 30 days from the date of delivery.

Your happiness is our priority!

Please ensure the product is returned in original condition, with all tags attached and no signs of wear or damage. Our return inspection team will evaluate the product before authorizing a refund or exchange.

Say goodbye to size worries!

Our meticulously designed size charts are meant for the perfect fit. We highly recommend you cross-check your measurements before ordering, and if anything’s amiss, our customer service team is here to make it right.

Email us at [email protected] or  request a call to connect with our fitting expert.

We Own Up to Mistakes

If your order isn’t spot on—wrong size, color, or design—we’ll own it. Your Return and Exchange are our way of saying, “Sorry, let’s make it right!”

Our return inspection team will evaluate the product before authorizing a return. Rest assured, if it’s found that our mistake led to your return claim, we’ll take complete ownership of it!

Transparent Refund Process

We believe in transparency. Shipping fee for returns, exchanges, or refunds are the buyer’s responsibility.

Please note that we do not accept returns or refunds for custom orders. You must understand that your custom order is specially made to your exact specifications, from the style to the material and accessories. We cannot accept any returns or refunds as we are not likely to sell your custom-made item to anyone else. 
Consider this policy before placing your order.

Swift Changes and Cancellations

Need to tweak your order? 

Act fast! Notify us within 24 hours. No cancellations are allowed if your order is shipped.  

Let’s Team Up!

Do you have a huge following on your social handles? Then, why not collaborate with us? 

If you’d like to review or promote us on your social channels or blog, please contact us at [email protected] with the subject “collaboration” or request a call.

Quality Assurance

Our products undergo keen inspection before shipping. Damaged during shipping? No worries! We’ll replace it. Update us with images attached within 3 days of delivery, and we’ll sort it out for you.

Note: We cannot process damage claims reported after the given timeframe.

Timely Delivery Assurance

We’re on a mission to deliver swiftly. 

No delivery within 10 working days post-confirmation? Contact us for updates. 
Please note that there may be delays in case of unforeseen weather conditions or a large volume of orders. We appreciate your patience during such situations.

Your Cooperation is Important

If you wish to return your order, please get in touch with our support team at [email protected] for assistance with the return process. Once we have verified your return request, we will provide you with the details on where to send it. 
Please do not send your return parcel without informing us beforehand.

Diverse Range, One Promise

Explore our diverse range of jackets with confidence. We stand by our promise to deliver quality and style. 

Please note the actual product color may differ due to lighting and screen resolution. 

Your satisfaction is not just our promise—it’s our passion. Happy shopping with NYC Jackets!