EASY AND QUICK RETURN/EXCHANGE POLICY
NYC Jackets is an online shopping platform that promises to follow the every policy that is featured at our website and we never misguide our customers as we never want to lose the. At first, we believe in serving out each n every buyer with best and reliable services. Thus, we have created this much flexible return and exchange policy to benefit our client and keep them satisfied. We strictly follow 30 Days Easy Return/Exchange Policy having a few terms and conditions.
If any of our customer isn’t 100% satisfied so they can return or exchange item any time for a store credit, as your satisfaction means everything to us.
- At our website you can get perfect fit as we have introduced a very classified and perfectly designed size charts to measure your inches. Thus, we highly recommend our visitors to crosscheck their measurements, before placing the order. We want to deliver products without hassle and this is why we strictly follow customer’s selected size while designing and tailoring products to deliver a standard jacket. However, if anything goes wrong, don’t worry! Feel free to contact our customer service representatives sending an email, but this process should be quick. You will need to contact us within one week that is 7 business days after you will receive the jacket. Kindly, remember that No Return or Exchange can be made 7 business days from the date jacket got delivered to you. Our customer service team is always ready to solve all the issues and queries of our customers, whether you face size issues after receiving the package or you ask for help before selecting your size, you can totally rely on them.
- We try our level best to meet your expectation, but if we have made some mistake while delivering your order, for e.g. the size is not according to what you have actually ordered or the jacket is having a difference in pattern/color/design or the image of the product on the website, don’t be worried as we never reject owning our mistakes. In this you’re your Return and Exchange can be validated. All you need to do is: Just send us few pictures/snaps of the piece you got within 7 business days from the day you received the parcel.
- If you have happily placed order for more than one similar product then there will be no return/exchange happen, in the case of difference in size at a single time. Normally, buyers misuse this facility to resale the jacket and return the piece if they cannot sell it Hence, all our customers’ area obliged to select one particular size that can fit them and exchange if they aren’t comfortable with the size they got. This is why we stay keen to feature accurate inches and measurements on our website, and we always suggest buyers to double check their measurements before paying for the item.
- In case of wishing for different size selection after receiving the order, customer will be required to pay $50 extra as restocking fee. But if mistake is from our side, then we will bear all the expenses.
- For any reason, if you aren’t in mode of keeping the products, you can still return them. But when you want to return the purchased item for a refund without having any valid issues, then $40 will be deducted from the payment you made as a restocking fee.
- In case of refund/return/exchange, in any of these situations, the buyer will be liable to pay the shipping fees.
- Once you are done with placing order, there will be no adjustment and replacement in the item you have choosen. If you wish to make any changes in your already placed order then be quick. Whether you want to change color, size, or anything, make sure you update us with the changes within 2 business days of placing order for standard shipping and 24 hours for expedite shipping. To keep customer satisfied, we follow quick delivery plan, therefore, we mostly send product for processing within 24 hours for expedite shipping and 2 business days for standard shipping.
- Do remember that your request for canceling the ordered item should be made within 24 hours of placing order, otherwise, after 24 hours following conditions will apply:
> If you will cancel the of order before it got shipped, this will result in a direct 30% deduction from the amount you paid when placed ordered
> In case of cancellation of purchased item within 03 business days will result in a direct deduction of 10% from the amount you paid when order was placed
> No chance will be left for cancellation of the order that will be taken or entertained after Seven Business days of order confirmation.
- It’s in our blood that before sending your order, our responsible and qualified product inspector will review the item entirely. From its color to sizing to stitching to quality of leather and the pattern of the item will be checked. We stay keen to deliver best of the best quality products, so, if the product is damaged while the shipping process we will surely provide the replacement with the same product in same size, color, and quality bearing all the shipment cost. Please, never hesitate contacting us via an email when you face such issues. Simply specify the status of the damaged jacket using snaps/images. Attached those snaps in the email without removing the tag within 24 hours from the time you received the parcel.
- If the delivery of your item exceeds 29 working days, you automatically become eligible to ask for a complete refund including the shipping cost (if, you have paid the shipping cost). These 29 days counting gets start right after the customer give final confirmation and done with payment confirmation. In case of not receiving your purchased item within six working days, after you are done with final confirmation of order, feel free to contact our Customer Support Representative via email as ask for a tracking number and all the updates regarding its delivery. Or, if your purchased jacket doesn’t get shipped within Seven business days, then you are allowed to claim a full refund for the item you paid for including the shipping charges (if any).