NYC Jackets Shipping and Delivery Policy 

 Free Shipping!

NYC Jackets offers free shipping on all orders worldwide. What’s better than that?  

However, for a speedier delivery of your order, we offer an express service for $20. This ensures that your order will arrive in a timely manner.

Shipping Schedule

Product(s) purchased from NYC Jackets will be delivered within 8-10 business days.

If you place an order for a custom jacket, it may take longer than usual to deliver, depending on the design and your specific requirements. You can contact our customer support team for assistance with the details and to find out the particular timeframe for your customized jacket.

Contact us at i[email protected] or request a call if your order is not delivered within the mentioned timeframe. 

Note: There may be delays in case of unforeseen weather conditions or a large volume of orders. We appreciate your patience during such situations.

Courier Service

We use the most reliable and fastest courier services to deliver your order safely in the committed timeframe. Our trusted express partners include DHL, FedEx, USPS, and UPS.

Note: We do not ship to APO, FPO, or PO boxes for security reasons. 

Tracking Process 

Once you have placed the order at our store, we will send you a confirmation through SMS and email, confirming your order details. 

To keep you updated with the shipment progress, we will send you an email and SMS containing the order tracking details once the order is dispatched from our end.  


If you cannot receive your order at the time of delivery, we recommend contacting the courier service to reschedule the shipment.

Damage and Defect  

At NYC Jackets, we prioritize delivering top-quality products to our customers. 

However, if you receive a damaged parcel during transit, you may report the issue and initiate an exchange within 3 business days of delivery. 

We strive to make this process as convenient as possible for you.

Custom Duties and Charges

Our orders are shipped with Delivery Duty Unpaid (DDU), so all the customs charges will be borne by the customer. We recommend contacting your local customs office prior to purchasing.


Do you deliver the products internationally?

  • Yes, we ship orders worldwide, except to the sanctioned countries.

Can I change my shipping Address?

  • Yes. If you need to modify the shipping address, please get in touch with our customer support at [email protected] or request a call within 24 hours of placing the order.

What are the shipping Charges?

  • We offer free standard shipping, but if you need expedited shipping, there will be a $20 charge.

Where do you ship the orders from? 

  • We may ship your products from our warehouses located in the US and UK.