Nigel Strangeways The Beast Must Die Brown Jacket

our amazing service, communication and quality! Everything fits and is absolutely perfect. I just hope it won't be too warm when I go to my next convention because man, this jacket is warm by itself :) Thanks again and all the best from Germany,"
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, as well as the color and trim. It looks much like the jacket Gene Wilder wore in the movie, Willie Wonka and the Chocolate Factory. The only thing that I dislike is that it is too wide. It measures 47 inches. I normally wear a 40 R or 41 R sport coat or suit jacket. A suggestion regarding shipping: it came compressed into a shipping bag. It would be much preferred to have it shipped in a basic shipping box so it was not so compressed. The incremental costs could be put into the price to the customer or perhaps be given as an option to the customer. A box would also protect it in shipping. Customer service has been excellent- I appreciate that you made sure to get the length I wanted as well as your post sales follow up. FYI- I teach Marketing at a top university and this is a good example of how to provide customer service. Plus, I discuss in my classes how companies can compete vs Amazon. This is the way: providing more unique and custom products at an appropriate price, backed by good customer service. I did shop on Amazon for a Willie Wonka coat, and was not impressed by the selection. The coats looked very cheap and only came in a few basic sizes. They were often bundled with other parts of the custom I didn't need either. I also purchased a Willy Wonka coat last year by another online company and they sent it to the wrong country and I never received it. I did receive a refund however. This makes me even more leery of doing business with online companies I have not heard of. This is why I, and many other customers, tend to do most of their online purchases through Amazon. I took a risk with your company and I am glad it worked out for the most part. I do like the jacket! "
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unication has been timely, Overall happy.
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d materials used by your company. I really appreciate the level of customer service and communication along with your commitment to your customers. Having said that in the future I will not only recommend you to others with outstanding remarks but will also be purchasing more items in the future from you. Thank you again for making my sons day, speedy shipping, quality work, amazing communication and great prices. I rank your company a 14 out of 10!
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And I will be purchasing from you again.
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ting from the TV show. I was very happy with the service to ensure I got the right size that works for me. Communications were prompt and the jacket arrived quickly. Would definitely recommend!"
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to offer. The customer service is also amazing, they send you a confirmation email on the size you ordered to make sure you get what you're looking for. Looking forward to buying more from them!"
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re of NYC jackets in the near future!
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