Neo The Matrix 4 Coat

good quality and very similar to the photos online. Would recommend your company, thanks heaps! 😄"
Show Less

my SO that I knew I wouldn't see many people with if any at all, and when I saw this one I knew my search was over! Being the queen of procrastination I didn't place my order until 12/20/23 yeah I know LOL and the website did specify it wouldn't arrive until after Christmas, which was ok because as long as it arrived before his birthday 1/5, I was ok with it. I would like to thank the NYC Jackets team because their communication with me through the process of getting my order was awesome!! They reached out to make sure I chose the correct size, kept me posted on shipping and provided my tracking number in a timely manner. When I had a question they were prompt with a response, and even calmed my anxiety and assured me it would arrive before his birthday and guess what...it arrived TODAY!! (1/3) and I'm so glad that I get to leave my review. This jacket is not only nice on the website, it is DOPE IN REAL LIFE!! The quality of this jacket is everything that I hoped it would be, it is heavy and fit him perfectly and his smile said it all and I knew I made the perfect choice when he tried it on. I'm truly satisfied with my purchase and I highly recommend everyone to shop with NYC Jackets!! Thank you so much, I appreciate you all! Kind regards from a BK girl 🥰"
Show Less

, as well as the color and trim. It looks much like the jacket Gene Wilder wore in the movie, Willie Wonka and the Chocolate Factory. The only thing that I dislike is that it is too wide. It measures 47 inches. I normally wear a 40 R or 41 R sport coat or suit jacket. A suggestion regarding shipping: it came compressed into a shipping bag. It would be much preferred to have it shipped in a basic shipping box so it was not so compressed. The incremental costs could be put into the price to the customer or perhaps be given as an option to the customer. A box would also protect it in shipping. Customer service has been excellent- I appreciate that you made sure to get the length I wanted as well as your post sales follow up. FYI- I teach Marketing at a top university and this is a good example of how to provide customer service. Plus, I discuss in my classes how companies can compete vs Amazon. This is the way: providing more unique and custom products at an appropriate price, backed by good customer service. I did shop on Amazon for a Willie Wonka coat, and was not impressed by the selection. The coats looked very cheap and only came in a few basic sizes. They were often bundled with other parts of the custom I didn't need either. I also purchased a Willy Wonka coat last year by another online company and they sent it to the wrong country and I never received it. I did receive a refund however. This makes me even more leery of doing business with online companies I have not heard of. This is why I, and many other customers, tend to do most of their online purchases through Amazon. I took a risk with your company and I am glad it worked out for the most part. I do like the jacket! "
Show Less

. Would do business with again.
Show Less

o customer service, it was nice you guys reached out to double check if I ordered the wrong size.
Show Less

the sky and white looks like the clouds, it’s perfect thank you very much for this custom jacket!
Show Less