"Hello: Thanks for the inquiry.
The jacket is rather well made and I like the material and length
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Show More, as well as the color and trim. It looks much like the jacket Gene Wilder wore in the movie, Willie Wonka and the Chocolate Factory.
The only thing that I dislike is that it is too wide. It measures 47 inches. I normally wear a 40 R or 41 R sport coat or suit jacket.
A suggestion regarding shipping: it came compressed into a shipping bag. It would be much preferred to have it shipped in a basic shipping box so it was not so compressed. The incremental costs could be put into the price to the customer or perhaps be given as an option to the customer. A box would also protect it in shipping.
Customer service has been excellent- I appreciate that you made sure to get the length I wanted as well as your post sales follow up.
FYI- I teach Marketing at a top university and this is a good example of how to provide customer service. Plus, I discuss in my classes how companies can compete vs Amazon. This is the way: providing more unique and custom products at an appropriate price, backed by good customer service. I did shop on Amazon for a Willie Wonka coat, and was not impressed by the selection. The coats looked very cheap and only came in a few basic sizes. They were often bundled with other parts of the custom I didn't need either.
I also purchased a Willy Wonka coat last year by another online company and they sent it to the wrong country and I never received it. I did receive a refund however. This makes me even more leery of doing business with online companies I have not heard of. This is why I, and many other customers, tend to do most of their online purchases through Amazon. I took a risk with your company and I am glad it worked out for the most part. I do like the jacket! "
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Jesse Lewis Jr (verified owner) –
Received my jacket today and I am completely satisfied.
Chandani Christna (verified owner) –
Hello, I had bought a jacket from your site as a gift for my coworker. Its a great jacket
Alfredo Candelaria (verified owner) –
“Hi.
Yes everything is great ever since the first order. “
Gwen De Jesus (verified owner) –
“Yes, everything is fine.
Thank you very very much…
awesome job!!!”
Jose Reveles (verified owner) –
“I did receive the jacket. It is absolutely gorgeous and the size is perfect.
Thank you.”
Kelly O’Malley –
Hi, this size works! Thank you for all your help through this process, much appreciated!!
Dina Manaa (verified owner) –
I just received it and the jacket is perfect
Michael Auteri –
Received my jacket today. It fits great!
Patrick J. Sauer (verified owner) –
Customer service was great!