"Hello: Thanks for the inquiry.
The jacket is rather well made and I like the material and length
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Show More, as well as the color and trim. It looks much like the jacket Gene Wilder wore in the movie, Willie Wonka and the Chocolate Factory.
The only thing that I dislike is that it is too wide. It measures 47 inches. I normally wear a 40 R or 41 R sport coat or suit jacket.
A suggestion regarding shipping: it came compressed into a shipping bag. It would be much preferred to have it shipped in a basic shipping box so it was not so compressed. The incremental costs could be put into the price to the customer or perhaps be given as an option to the customer. A box would also protect it in shipping.
Customer service has been excellent- I appreciate that you made sure to get the length I wanted as well as your post sales follow up.
FYI- I teach Marketing at a top university and this is a good example of how to provide customer service. Plus, I discuss in my classes how companies can compete vs Amazon. This is the way: providing more unique and custom products at an appropriate price, backed by good customer service. I did shop on Amazon for a Willie Wonka coat, and was not impressed by the selection. The coats looked very cheap and only came in a few basic sizes. They were often bundled with other parts of the custom I didn't need either.
I also purchased a Willy Wonka coat last year by another online company and they sent it to the wrong country and I never received it. I did receive a refund however. This makes me even more leery of doing business with online companies I have not heard of. This is why I, and many other customers, tend to do most of their online purchases through Amazon. I took a risk with your company and I am glad it worked out for the most part. I do like the jacket! "
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Flarin Olera –
The quality is good, however the size is a little small. I recommend order a larger size.
Yunez Jacub –
It is something I would suggest to everyone. This is a light jacket that isn’t suited for extremely cold weather, but I love how it feels! I’d consider purchasing a warmer jacket in the similar design from NYC Jackets in the future.
Calbert Korriem –
Exceptional service in every manner.
Camerdo Mury –
This is a fantastic jacket that is incredibly nicely crafted. Looks good on my son. He absolutely adores it!
Colin (verified owner) –
I just gave them my size and specifics…
I just gave them my size and specifics of what I wanted and they delivered. Spot on. Thanks, guys 👦
Darryl Ashe (verified owner) –
I really Love the Jacket.
Christopher Domone (verified owner) –
It’s perfect! Thank you!
HOWARD BROYLES (verified owner) –
Hello, I did receive the jacket today and I’m pretty happy with it. The fit is what I expected
Laura Sarmiento (verified owner) –
Yes, I have received it and it’s great.
The customer service was great too. Thanks!
William King (verified owner) –
Yes, I’ve received both my daughter and my jackets. I was more than greatly surprised of the quality of these jackets. Soft supple leather sleeves and wool.
Ethel McBride (verified owner) –
Yes I received my order it fit my husband well he loved it.