Jacob Dutton 1923 Wool Coat

imes and it is very comfortable and feels durable as well! Nothing feels like it is going to break or fall apart. I was also happy when you confirmed the jacket size with me after placing the order. Customer service is very good. Thanks so much!
Show Less

Thanks, "
Show Less

, as well as the color and trim. It looks much like the jacket Gene Wilder wore in the movie, Willie Wonka and the Chocolate Factory. The only thing that I dislike is that it is too wide. It measures 47 inches. I normally wear a 40 R or 41 R sport coat or suit jacket. A suggestion regarding shipping: it came compressed into a shipping bag. It would be much preferred to have it shipped in a basic shipping box so it was not so compressed. The incremental costs could be put into the price to the customer or perhaps be given as an option to the customer. A box would also protect it in shipping. Customer service has been excellent- I appreciate that you made sure to get the length I wanted as well as your post sales follow up. FYI- I teach Marketing at a top university and this is a good example of how to provide customer service. Plus, I discuss in my classes how companies can compete vs Amazon. This is the way: providing more unique and custom products at an appropriate price, backed by good customer service. I did shop on Amazon for a Willie Wonka coat, and was not impressed by the selection. The coats looked very cheap and only came in a few basic sizes. They were often bundled with other parts of the custom I didn't need either. I also purchased a Willy Wonka coat last year by another online company and they sent it to the wrong country and I never received it. I did receive a refund however. This makes me even more leery of doing business with online companies I have not heard of. This is why I, and many other customers, tend to do most of their online purchases through Amazon. I took a risk with your company and I am glad it worked out for the most part. I do like the jacket! "
Show Less

sted the sleeves being shortened by an 1"" and they are longer than the previous sleeves. I am not too concerned about it, I am sure I can find a tailor here locally that can bring the sleeves up. The rest of the jacket fits SO much better. I'm very happy with it. Thank you again,"
Show Less

a little disappointe with the jacket. but besides that everything else was fine
Show Less

"
Show Less

ether, the only thing that could be a little better is the logo on the back of the coat is a little dark, but other than that it's pretty good. As far as customer service goes, you have been very transparent with letting me know what is going on with the jacket and if I ever had any concerns they would be answered quickly. I think if I were to get another nice leather jacket, this would be the place I'd go to.
Show Less

ing size ordered. Order was discontinued because I did not respond to email quick enough. I ordered the size I wanted. Otherwise, pleased with company."
Show Less