"Hello: Thanks for the inquiry.
The jacket is rather well made and I like the material and length
...
Show More, as well as the color and trim. It looks much like the jacket Gene Wilder wore in the movie, Willie Wonka and the Chocolate Factory.
The only thing that I dislike is that it is too wide. It measures 47 inches. I normally wear a 40 R or 41 R sport coat or suit jacket.
A suggestion regarding shipping: it came compressed into a shipping bag. It would be much preferred to have it shipped in a basic shipping box so it was not so compressed. The incremental costs could be put into the price to the customer or perhaps be given as an option to the customer. A box would also protect it in shipping.
Customer service has been excellent- I appreciate that you made sure to get the length I wanted as well as your post sales follow up.
FYI- I teach Marketing at a top university and this is a good example of how to provide customer service. Plus, I discuss in my classes how companies can compete vs Amazon. This is the way: providing more unique and custom products at an appropriate price, backed by good customer service. I did shop on Amazon for a Willie Wonka coat, and was not impressed by the selection. The coats looked very cheap and only came in a few basic sizes. They were often bundled with other parts of the custom I didn't need either.
I also purchased a Willy Wonka coat last year by another online company and they sent it to the wrong country and I never received it. I did receive a refund however. This makes me even more leery of doing business with online companies I have not heard of. This is why I, and many other customers, tend to do most of their online purchases through Amazon. I took a risk with your company and I am glad it worked out for the most part. I do like the jacket! "
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Robert Baker (verified owner) –
“Absolutely
Both jackets fit wonderfully
Haven’t had a chance to wear the “Hook” jacket much (still working on the costume.
However, the quality is about the best I’ve ever purchased”
Sean Mulhall (verified owner) –
Just wanted to let you know, I got the Coat today and it looks great, very high quality! Thank you
for your speed and the quality in which it was done, my friend is very happy with his birthday
present. And you were right, upgrading from a medium to a large was absolutely the right call.
Thank you again!!!
Emma Mary (verified owner) –
Hello,
Yes I remember. I absolutely love the coat!! Thank you so much!
The perfect size and style. I appreciate you checking for measurements too. Very professional
Lisa DiMascolo (verified owner) –
“I’ve received the order and its perfect! I’m very happy with my order.
Thank you!”
Darby Hunsaker (verified owner) –
“Hello!
We have received it 😊 The coat looked wonderful”