coat. The customer service was great!
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fit well. The communication from the seller was good throughout the ordering and shipping process. "
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ustomer service was impeccable! Have a nice day!"
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, as well as the color and trim. It looks much like the jacket Gene Wilder wore in the movie, Willie Wonka and the Chocolate Factory. The only thing that I dislike is that it is too wide. It measures 47 inches. I normally wear a 40 R or 41 R sport coat or suit jacket. A suggestion regarding shipping: it came compressed into a shipping bag. It would be much preferred to have it shipped in a basic shipping box so it was not so compressed. The incremental costs could be put into the price to the customer or perhaps be given as an option to the customer. A box would also protect it in shipping. Customer service has been excellent- I appreciate that you made sure to get the length I wanted as well as your post sales follow up. FYI- I teach Marketing at a top university and this is a good example of how to provide customer service. Plus, I discuss in my classes how companies can compete vs Amazon. This is the way: providing more unique and custom products at an appropriate price, backed by good customer service. I did shop on Amazon for a Willie Wonka coat, and was not impressed by the selection. The coats looked very cheap and only came in a few basic sizes. They were often bundled with other parts of the custom I didn't need either. I also purchased a Willy Wonka coat last year by another online company and they sent it to the wrong country and I never received it. I did receive a refund however. This makes me even more leery of doing business with online companies I have not heard of. This is why I, and many other customers, tend to do most of their online purchases through Amazon. I took a risk with your company and I am glad it worked out for the most part. I do like the jacket! "
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time since getting it. Thank you so much for the excellent quality jacket.
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ures feel nice and makes it stand out from other jackets you see online. The jacket also fits basically perfect. I was a little anxious at first when receiving a small jacket because I'm a slightly chubbier person, but it ended up fitting with no problems. Lastly, it looks exactly like the jacket from the game which is incredibly important for me because I will be using this for a cosplay. Please continue to keep making these jackets because whoever needs them in the future deserve only the best version they can find online. Thank you."
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st had a very strong glue Oder when received. But still I’m pretty happy with what I received. "
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