Hear what our customers are saying
David Del Valle
Verified owner
5/5
Hello! I had actually received the jacket on November 27, so shipping was good. I’ve worn it a few t...
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imes and it is very comfortable and feels durable as well! Nothing feels like it is going to break or fall apart. I was also happy when you confirmed the jacket size with me after placing the order. Customer service is very good. Thanks so much!
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3 months ago
Ellen Hutchison
Verified owner
5/5
Alejandro Fragoso
Reviewer
5/5
The customer service was great, after I placed my order, they reached out to make sure that the jack...
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et would fit by providing more additional information. I ended up going up one size.The craftsmanship is shown and you can tell that it’s pretty well crafted. There is some glue stains and some minor imperfections but that’s understandable. However, I feel like the overall organization of the jacket is on point. Overall, I feel like for the price, the quality, the shipping and customer service. I would give it a 8/10.
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4 months ago
Steve Skotzke
Verified owner
5/5
"Hello: Thanks for the inquiry.
The jacket is rather well made and I like the material and length...
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, as well as the color and trim. It looks much like the jacket Gene Wilder wore in the movie, Willie Wonka and the Chocolate Factory.
The only thing that I dislike is that it is too wide. It measures 47 inches. I normally wear a 40 R or 41 R sport coat or suit jacket.
A suggestion regarding shipping: it came compressed into a shipping bag. It would be much preferred to have it shipped in a basic shipping box so it was not so compressed. The incremental costs could be put into the price to the customer or perhaps be given as an option to the customer. A box would also protect it in shipping.
Customer service has been excellent- I appreciate that you made sure to get the length I wanted as well as your post sales follow up.
FYI- I teach Marketing at a top university and this is a good example of how to provide customer service. Plus, I discuss in my classes how companies can compete vs Amazon. This is the way: providing more unique and custom products at an appropriate price, backed by good customer service. I did shop on Amazon for a Willie Wonka coat, and was not impressed by the selection. The coats looked very cheap and only came in a few basic sizes. They were often bundled with other parts of the custom I didn't need either.
I also purchased a Willy Wonka coat last year by another online company and they sent it to the wrong country and I never received it. I did receive a refund however. This makes me even more leery of doing business with online companies I have not heard of. This is why I, and many other customers, tend to do most of their online purchases through Amazon. I took a risk with your company and I am glad it worked out for the most part. I do like the jacket! "
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7 months ago
Norm Kittleson
Verified owner
5/5
"Thanks for following up. I received the jacket in fine order and it fits nicely. I’ve only worn it ...
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once (it hasn’t been cool enough yet to wear it more often), but I did get a compliment on it from a friend of mine. I’m very happy with it, and look forward to wearing it more as the weather cools. I appreciate the ease with which I was able to order the jacket, make a change in the size after placing the order, and the friendly service I received.
Good job!"
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8 months ago
Melissa Leslie
Verified owner
5/5
Hey~ sorry it’s taken a bit… I love the fit of the jacket! I love the suede! Great fit~ great design...
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, everything! Thanks so much for your attention to detail. Though it’s taken a while to get everything straight, I appreciate your time getting this jacket exactly right. The measurements are correct and it fits great! You’ve checked with me every step of the way to make sure it would exactly right. It did. Thanks again!
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11 months ago
Sandy Bankson
Verified owner
5/5
It was really a good purchasing experience,
I bought it for my husband and loved the quality
2 years ago