Nathan Finding Alice 2021 Jacket

t. Thank you very, very much! Eve"
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imes and it is very comfortable and feels durable as well! Nothing feels like it is going to break or fall apart. I was also happy when you confirmed the jacket size with me after placing the order. Customer service is very good. Thanks so much!
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est,"
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appy. You are the best customer service. "
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, as well as the color and trim. It looks much like the jacket Gene Wilder wore in the movie, Willie Wonka and the Chocolate Factory. The only thing that I dislike is that it is too wide. It measures 47 inches. I normally wear a 40 R or 41 R sport coat or suit jacket. A suggestion regarding shipping: it came compressed into a shipping bag. It would be much preferred to have it shipped in a basic shipping box so it was not so compressed. The incremental costs could be put into the price to the customer or perhaps be given as an option to the customer. A box would also protect it in shipping. Customer service has been excellent- I appreciate that you made sure to get the length I wanted as well as your post sales follow up. FYI- I teach Marketing at a top university and this is a good example of how to provide customer service. Plus, I discuss in my classes how companies can compete vs Amazon. This is the way: providing more unique and custom products at an appropriate price, backed by good customer service. I did shop on Amazon for a Willie Wonka coat, and was not impressed by the selection. The coats looked very cheap and only came in a few basic sizes. They were often bundled with other parts of the custom I didn't need either. I also purchased a Willy Wonka coat last year by another online company and they sent it to the wrong country and I never received it. I did receive a refund however. This makes me even more leery of doing business with online companies I have not heard of. This is why I, and many other customers, tend to do most of their online purchases through Amazon. I took a risk with your company and I am glad it worked out for the most part. I do like the jacket! "
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e is not an easy job, but you are the tops!!! The following is my 5-star review: ""This coat is the coolest coat I have ever seen! Craftsmanship, quality, and the price are unbelievable!!! The coat fits to the diagram and NYC's customer service department is tops! They will communicate with you in the most prompt and professional manner and deliver in the same! They handled my coat order, processed it, and shipped it in very good/prompt time. Looking forward to doing more business with NYC!!!"" R, Kevin"
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everything else about the coat makes up for it
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has to wait until it gets cold enough to wear it. We got a little frustrated with how long it took to receive the jacket, but it was definitely worth the wait. Overall, customer service was kind and helpful. We’re very pleased with our purchase. Thank you. Nici and Nathan Salvagni"
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her this weekend. Your customer service has been great too, will definitely recommend you guys. Thanks for checking in! "
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to offer. The customer service is also amazing, they send you a confirmation email on the size you ordered to make sure you get what you're looking for. Looking forward to buying more from them!"
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