Susan Love, Guaranteed Coat

I had bought 35 years ago from a vintage clothing boutique. I decorated the new jacket with period correct patches and insignia just like the original jacket I no longer have. Thank you.
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, as well as the color and trim. It looks much like the jacket Gene Wilder wore in the movie, Willie Wonka and the Chocolate Factory. The only thing that I dislike is that it is too wide. It measures 47 inches. I normally wear a 40 R or 41 R sport coat or suit jacket. A suggestion regarding shipping: it came compressed into a shipping bag. It would be much preferred to have it shipped in a basic shipping box so it was not so compressed. The incremental costs could be put into the price to the customer or perhaps be given as an option to the customer. A box would also protect it in shipping. Customer service has been excellent- I appreciate that you made sure to get the length I wanted as well as your post sales follow up. FYI- I teach Marketing at a top university and this is a good example of how to provide customer service. Plus, I discuss in my classes how companies can compete vs Amazon. This is the way: providing more unique and custom products at an appropriate price, backed by good customer service. I did shop on Amazon for a Willie Wonka coat, and was not impressed by the selection. The coats looked very cheap and only came in a few basic sizes. They were often bundled with other parts of the custom I didn't need either. I also purchased a Willy Wonka coat last year by another online company and they sent it to the wrong country and I never received it. I did receive a refund however. This makes me even more leery of doing business with online companies I have not heard of. This is why I, and many other customers, tend to do most of their online purchases through Amazon. I took a risk with your company and I am glad it worked out for the most part. I do like the jacket! "
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at! I loved the communication to confirm the size before shipping. Shipping was insanely fast. I wasn't expecting to receive it so soon. NYC Jackets gets a 10/10 from me. "
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ll questions that I had.
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s. I’m so happy with the jacket "
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pedited shipping :) Thank you!!!"
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You have a repeat costumer. He’s worried it will be too small once he gains his weight back so you better believe I will be ordering an XL soon. Threw in a photo so you can see. Much thanks and happy new year.
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ure as well.
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