Women Jackets and Coats
Hear what our customers are saying
Christopher Ransom
Verified owner
5/5
"Hello,
I have just received the jacket and I am thrilled with it! Everything is better than I expe...
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cted. The fit is perfect. The quality of materials is excellent. The color and design I was really hoping for were exactly that, just what I wanted. Overall, this has been a great experience working with you. Thank you for the excellent service and communication along the way. And for delivering a terrific product at a very fair price.
I will definitely return to you next time I need some leather!
Thanks again. Have a nice week.
Chris Ransom"
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1 month ago
Roberta Price
Verified owner
5/5
"I was excited from the moment I placed my order because I was looking for a gift for Christmas for ...
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my SO that I knew I wouldn't see many people with if any at all, and when I saw this one I knew my search was over! Being the queen of procrastination I didn't place my order until 12/20/23 yeah I know LOL and the website did specify it wouldn't arrive until after Christmas, which was ok because as long as it arrived before his birthday 1/5, I was ok with it. I would like to thank the NYC Jackets team because their communication with me through the process of getting my order was awesome!! They reached out to make sure I chose the correct size, kept me posted on shipping and provided my tracking number in a timely manner. When I had a question they were prompt with a response, and even calmed my anxiety and assured me it would arrive before his birthday and guess what...it arrived TODAY!! (1/3) and I'm so glad that I get to leave my review. This jacket is not only nice on the website, it is DOPE IN REAL LIFE!! The quality of this jacket is everything that I hoped it would be, it is heavy and fit him perfectly and his smile said it all and I knew I made the perfect choice when he tried it on. I'm truly satisfied with my purchase and I highly recommend everyone to shop with NYC Jackets!! Thank you so much, I appreciate you all!
Kind regards from a BK girl 🥰"
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3 months ago
Steve Skotzke
Verified owner
5/5
"Hello: Thanks for the inquiry.
The jacket is rather well made and I like the material and length...
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, as well as the color and trim. It looks much like the jacket Gene Wilder wore in the movie, Willie Wonka and the Chocolate Factory.
The only thing that I dislike is that it is too wide. It measures 47 inches. I normally wear a 40 R or 41 R sport coat or suit jacket.
A suggestion regarding shipping: it came compressed into a shipping bag. It would be much preferred to have it shipped in a basic shipping box so it was not so compressed. The incremental costs could be put into the price to the customer or perhaps be given as an option to the customer. A box would also protect it in shipping.
Customer service has been excellent- I appreciate that you made sure to get the length I wanted as well as your post sales follow up.
FYI- I teach Marketing at a top university and this is a good example of how to provide customer service. Plus, I discuss in my classes how companies can compete vs Amazon. This is the way: providing more unique and custom products at an appropriate price, backed by good customer service. I did shop on Amazon for a Willie Wonka coat, and was not impressed by the selection. The coats looked very cheap and only came in a few basic sizes. They were often bundled with other parts of the custom I didn't need either.
I also purchased a Willy Wonka coat last year by another online company and they sent it to the wrong country and I never received it. I did receive a refund however. This makes me even more leery of doing business with online companies I have not heard of. This is why I, and many other customers, tend to do most of their online purchases through Amazon. I took a risk with your company and I am glad it worked out for the most part. I do like the jacket! "
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6 months ago
Dean Smith
Verified owner
5/5
Jess Beam
Verified owner
5/5
I recieved the coat and it is perfect thank you great tailoring
10 months ago
HOWARD BROYLES
Verified owner
5/5
Hello, I did receive the jacket today and I'm pretty happy with it. The fit is what I expected
11 months ago
Aidan Kitchen
Verified owner
5/5
"Yes, I would be happy to.
Your Service was very high quality 9.5/10."
1 year ago