Empire Laz Delgado Jacket

ason and I will be using it EVERY season…."
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, as well as the color and trim. It looks much like the jacket Gene Wilder wore in the movie, Willie Wonka and the Chocolate Factory. The only thing that I dislike is that it is too wide. It measures 47 inches. I normally wear a 40 R or 41 R sport coat or suit jacket. A suggestion regarding shipping: it came compressed into a shipping bag. It would be much preferred to have it shipped in a basic shipping box so it was not so compressed. The incremental costs could be put into the price to the customer or perhaps be given as an option to the customer. A box would also protect it in shipping. Customer service has been excellent- I appreciate that you made sure to get the length I wanted as well as your post sales follow up. FYI- I teach Marketing at a top university and this is a good example of how to provide customer service. Plus, I discuss in my classes how companies can compete vs Amazon. This is the way: providing more unique and custom products at an appropriate price, backed by good customer service. I did shop on Amazon for a Willie Wonka coat, and was not impressed by the selection. The coats looked very cheap and only came in a few basic sizes. They were often bundled with other parts of the custom I didn't need either. I also purchased a Willy Wonka coat last year by another online company and they sent it to the wrong country and I never received it. I did receive a refund however. This makes me even more leery of doing business with online companies I have not heard of. This is why I, and many other customers, tend to do most of their online purchases through Amazon. I took a risk with your company and I am glad it worked out for the most part. I do like the jacket! "
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ghly recommend it! Michelle Tidwell"
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hecked the size of the jacket requested giving an explanation on the difference which was helpful. The product was sent in a timely manner, and we received it in great condition. My brother loved it. Thanks again for your help."
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urphy It’s a great fit as well and I’m also pleased with ypp op ur customer service Thanks "
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cold where I live and the coat is beautiful and warm! Thank you! Antoinette Lukasik
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s jacket. High quality and excellent customer service were what I experienced with NYC jackets. I will definitely share my experience with my friends and family and when shopping for a quality jacket in the future, I will keep this company in mind.
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to the mark.
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