Ed The War With Grandpa Jacket

et of all time. Thanks,"
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Thanks, "
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, as well as the color and trim. It looks much like the jacket Gene Wilder wore in the movie, Willie Wonka and the Chocolate Factory. The only thing that I dislike is that it is too wide. It measures 47 inches. I normally wear a 40 R or 41 R sport coat or suit jacket. A suggestion regarding shipping: it came compressed into a shipping bag. It would be much preferred to have it shipped in a basic shipping box so it was not so compressed. The incremental costs could be put into the price to the customer or perhaps be given as an option to the customer. A box would also protect it in shipping. Customer service has been excellent- I appreciate that you made sure to get the length I wanted as well as your post sales follow up. FYI- I teach Marketing at a top university and this is a good example of how to provide customer service. Plus, I discuss in my classes how companies can compete vs Amazon. This is the way: providing more unique and custom products at an appropriate price, backed by good customer service. I did shop on Amazon for a Willie Wonka coat, and was not impressed by the selection. The coats looked very cheap and only came in a few basic sizes. They were often bundled with other parts of the custom I didn't need either. I also purchased a Willy Wonka coat last year by another online company and they sent it to the wrong country and I never received it. I did receive a refund however. This makes me even more leery of doing business with online companies I have not heard of. This is why I, and many other customers, tend to do most of their online purchases through Amazon. I took a risk with your company and I am glad it worked out for the most part. I do like the jacket! "
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once (it hasn’t been cool enough yet to wear it more often), but I did get a compliment on it from a friend of mine. I’m very happy with it, and look forward to wearing it more as the weather cools. I appreciate the ease with which I was able to order the jacket, make a change in the size after placing the order, and the friendly service I received. Good job!"
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for your speed and the quality in which it was done, my friend is very happy with his birthday present. And you were right, upgrading from a medium to a large was absolutely the right call. Thank you again!!!
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use of that, I haven’t had to deal with a lot of customer service, but the small amount of communication I did have was prompt and professional. Overall I’m very satisfied with my purchase!"
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e broad shoulders. I like the color. The material was polyester and not nylon. It was my fault because I can’t say for sure, if I thoroughly checked the material it was made out of on the website or not. So, if I was to grade it on a scale of 1-10, 10 being the best I would say it was a 5 respectfully. Thank you.
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