"Hello: Thanks for the inquiry.
The jacket is rather well made and I like the material and length
...
Show More, as well as the color and trim. It looks much like the jacket Gene Wilder wore in the movie, Willie Wonka and the Chocolate Factory.
The only thing that I dislike is that it is too wide. It measures 47 inches. I normally wear a 40 R or 41 R sport coat or suit jacket.
A suggestion regarding shipping: it came compressed into a shipping bag. It would be much preferred to have it shipped in a basic shipping box so it was not so compressed. The incremental costs could be put into the price to the customer or perhaps be given as an option to the customer. A box would also protect it in shipping.
Customer service has been excellent- I appreciate that you made sure to get the length I wanted as well as your post sales follow up.
FYI- I teach Marketing at a top university and this is a good example of how to provide customer service. Plus, I discuss in my classes how companies can compete vs Amazon. This is the way: providing more unique and custom products at an appropriate price, backed by good customer service. I did shop on Amazon for a Willie Wonka coat, and was not impressed by the selection. The coats looked very cheap and only came in a few basic sizes. They were often bundled with other parts of the custom I didn't need either.
I also purchased a Willy Wonka coat last year by another online company and they sent it to the wrong country and I never received it. I did receive a refund however. This makes me even more leery of doing business with online companies I have not heard of. This is why I, and many other customers, tend to do most of their online purchases through Amazon. I took a risk with your company and I am glad it worked out for the most part. I do like the jacket! "
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Dimitris Jerolimos (verified owner) –
Good morning! We received the package. Merry Christmas!!!!!🎄🎄🎄🎄🎄🎄🎄🎄
Taylor Gardner (verified owner) –
“Hi,The jacket was what I expected for the price
and almost every time I’ve worn it out I’ve been given compliments on it.
It was my first time ordering from a service like this so I am not sure how it compares to others but I thought the customer service was great.
Sizing was something I wasn’t quite sure of at first so it was really nice
that after I ordered you guys reached out to make sure.
Taylor”
Dominic Brown (verified owner) –
“””The item that I ordered is the same as the one that I received,
customer service was great!”
Daniel Craig (verified owner) –
“Hello. I received my order.
I am very pleased. Great product!! It met expectations and more.”
Hudson Herring (verified owner) –
Product arrived in much faster time period than
estimated and packaging was well done.
Thank you for getting it out as soon as you did!
ida Broadlick (verified owner) –
“Thank you. Jacket received. The fit is much more comfortable with the small. They are very happy with it.
Ida Broadlick “
HYPATIA VASSILACOS (verified owner) –
“Thank you very much for the order!
It arrived on time and my son is thriller with the purchase
Customer service was impeccable!
Have a nice day!”