"Hello: Thanks for the inquiry.
The jacket is rather well made and I like the material and length
...
Show More, as well as the color and trim. It looks much like the jacket Gene Wilder wore in the movie, Willie Wonka and the Chocolate Factory.
The only thing that I dislike is that it is too wide. It measures 47 inches. I normally wear a 40 R or 41 R sport coat or suit jacket.
A suggestion regarding shipping: it came compressed into a shipping bag. It would be much preferred to have it shipped in a basic shipping box so it was not so compressed. The incremental costs could be put into the price to the customer or perhaps be given as an option to the customer. A box would also protect it in shipping.
Customer service has been excellent- I appreciate that you made sure to get the length I wanted as well as your post sales follow up.
FYI- I teach Marketing at a top university and this is a good example of how to provide customer service. Plus, I discuss in my classes how companies can compete vs Amazon. This is the way: providing more unique and custom products at an appropriate price, backed by good customer service. I did shop on Amazon for a Willie Wonka coat, and was not impressed by the selection. The coats looked very cheap and only came in a few basic sizes. They were often bundled with other parts of the custom I didn't need either.
I also purchased a Willy Wonka coat last year by another online company and they sent it to the wrong country and I never received it. I did receive a refund however. This makes me even more leery of doing business with online companies I have not heard of. This is why I, and many other customers, tend to do most of their online purchases through Amazon. I took a risk with your company and I am glad it worked out for the most part. I do like the jacket! "
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Barbara Switzer (verified owner) –
This jacket is well made
Thank you for letting me know. It will be worn with pride.
Thank you VERY much.
Monzale Brandy (verified owner) –
The jacket was a gift for someone else. The jacket fit him fine. Thanks for your help
Rachael Mullen (verified owner) –
I can’t thank you enough! The jacket was delivered on Christmas Eve and it’s perfect!
My son absolutely loves it. Thank you so much!!
Gary Andrews (verified owner) –
LOVE IT!
Johanna Silva (verified owner) –
“It was great!!! My brother in law loved it.
Thank you so much for an amazing customer service.”
Kevin Littleton (verified owner) –
“Hello,
My husband loved the jacket,
he is a avid fans of the movie, Detroit’s lions and Eddie Murphy
It’s a great fit as well
and I’m also pleased with ypp op ur customer service
Thanks “
Susan Bernardi (verified owner) –
“The Jacket arrived today, we are all set.
Thank you. “
JJ Littlewolf –
Yes, everything is fine.
Thank you
Angela Cody (verified owner) –
Excellent product!
Speedy delivery and and wonderful customer service.
Nicholas Gogol (verified owner) –
Yes, I have received it.
Everything was perfect
Daniel Bradica (verified owner) –
I am very happy with my jacket and your customer service. You guys are great.
I will definitely order again
Andrew Bruorton (verified owner) –
Hi, got my jacket, thanks
Sara Matteson (verified owner) –
Hello!
We did receive it and it looked amazing!
My brother loved it so much, the customer service has been great,
especially sending the size chart to double check that it was the correct size so there wouldn’t be dissatisfaction on my end.
Never had such a great experience with the customer support service
Thank you!
Alicia Bostick (verified owner) –
It is amazing I am happy with the product thanks.
Jonathon Everidge (verified owner) –
I received it no problem.
It was a Christmas gift for my mom (huge lions fans lol)
she absolutely loves it. She told me every-time someone stops her about it they praise it.
Amazing product and customer service.
One of the best customer service ever.
John Anderson (verified owner) –
Yes I love the jacket
Kimberly Richardson (verified owner) –
Hello,
The coat was beautiful but a bit small but my brother truly love that coat.
Thank you again for the professionalism and great customer service you offered!
Rex DeClue (verified owner) –
hank you for the follow up. Yes, the item was received and gifted as it was intended. Though it was belated, the jacket was received with much enthusiasm and appreciation. The fit is exceptional and the gentleman who dons this jacket looks quite dapper. It was a pleasure doing business with you and I look forward to future transactions.